BENEFITS AND MORE
Dedicated Customer Care
Our experienced and friendly customer service and account management teams provide ongoing support to our clients. And, our online member center is available 24 hours a day.
In addition, We're@YourService online member center provides easy access to important information on certain benefits, prescription drug coverage, prior authorization, claims status, requests for new ID cards and more.
Southwest Medical Associates
Serving Southern Nevada for More Than 30 Years
As plan members, your employees have access to Southwest Medical Associates (SMA), one of Nevada’s largest multispecialty medical groups. SMA has over 250 primary and specialty care providers, eight health care centers, an outpatient surgery center, and five urgent care clinics, one that is open 24 hours. Many SMA health care centers have onsite laboratory and radiology services for added convenience. For more information go to smalv.com
My SMA Health Onlinesm is a patient portal featuring 24-hour Internet access to appointment scheduling, medical records, prescription renewals and more.
24-Hour Telephone Advice Nurse
Day or night, peace of mind is just a phone call away. The HPN and SHL Telephone Advice Nurse (TAN) Service is always open to provide helpful advice. Even if your employees are out of town, our TAN Service can help them decide whether to seek urgent care, emergency care or schedule an appointment with their provider.
The Life Connection (TLC) Employee Assistance Program
In an effort to help balance the demands of home and work, TLC’s comprehensive program can help individuals get back on track. TLC’s program includes the following features:
Employee Assistance Program (EAP) including free EAP visits with a professional counselor for:
- Anxiety and depression
- Emotional/personal conflicts
- Grief and loss
- Managing stress and change
- Marital conflicts
- Questions about alcohol and drug use
- Work performance issues
- Crisis help 24 hours a day
- Telephonic and online access to legal and financial professionals
- Telephonic and online referrals to child and elder care professionals
Behavioral Healthcare Options, Inc. is the contracted mental health provider for HPN and SHL. For more information go to behavioralhealthcareoptions.com